Privacy Policy

Effective Date: August 19, 2025
Last Updated: August 19, 2025

Mumbai Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how our mobile application (“App”) and website (https://mumbaiclinic.com) collect, use, store, and share information about users (“you”).
By using the App, you agree to the practices described in this Privacy Policy.

If you have any query or doubt regarding this declaration or if you want to delete your account with Mumbai Clinic, you should contact Mumbai Clinic at support@mumbaiclinic.com

1. Information We Collect:

We may collect the following types of information:
a. Personal Information (provided by you):

Name, age, gender
Contact details (phone number, email, address)
Medical history, prescriptions, symptoms, diagnostic reports
Appointment details and doctor preferences

b. Device & App Usage Data (collected automatically):

Device identifiers (Android ID, IP address, OS version)
Location data (if you enable GPS for locating nearby clinics/labs)
App usage statistics, crash logs, and performance data

c. Sensitive Health Information:

Medical records, health information and diagnostic results shared for healthcare purposes

2. How does Mumbai Clinic use the Information Collected?

Mumbai Clinic does collect your personal information for a variety of regulatory and Patient record maintenance purposes. These include, but are not limited to:

To register and manage your patient account
To schedule and manage appointments
To provide online consultations and medical advice
To store and share your health records securely with authorized doctors/labs
To send health reminders, notifications, and follow-up alerts
To improve app functionality, performance, and security.
To comply with applicable legal and regulatory requirements

3. Data Sharing & Disclosure:

We do not sell your personal data to third parties.
We may share your information only in the following cases:

With healthcare providers (doctors, clinics, labs) to provide medical services requested by you
With service providers (instant messages/email services) for operational purposes
For legal reasons if required by law, regulation, or court order.
With your consent for any other specific purpose

4. Data Retention:

We retain your personal and medical records for as long as your account is active or as required by law.
You may request deletion of your account and associated data at any time (except where retention is legally mandated).

5. Data Security:

We implement reasonable security practices including:

Encryption of data in transit (HTTPS/SSL) and at rest
Restricted access to medical data
Regular audits and monitoring of our systems

6. Your Rights:

You have the right to:

Access your personal and health information
Correct inaccuracies in your data
Request deletion of your account and health records (subject to medical/legal obligations)
Withdraw consent for data processing

support@mumbaiclinic.com

7. Children’s Privacy:

Our App is intended for individuals 18 years or older. For minors, parental/guardian consent is required before using the services.

8. Third-Party Services:

Our App may use third-party SDKs/APIs (e.g., Google Firebase for analytics, payment providers, or SMS/WhatsApp services). These services may collect limited data as governed by their own privacy policies.

9. Updates to Privacy Policy:

We may update this Privacy Policy from time to time. Updates will be posted at https://mumbaiclinic.com/privacy-policy.html with a revised “Last Updated” date.

10. Contact Us:

For any questions or concerns regarding this Privacy Policy or your data, please contact:
MumbaiClinic
Email: support@mumbaiclinic.com
Phone: +918080713636

Disclaimer :

The Company does not access, store or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128 bit encryption through third party gateways and the Company plays no role in the transaction, except for directing the customers to gateways or relevant webpage. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information. The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards /cash cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used.

Governing Law and Dispute Resolution :

This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of Mumbai, India.

PRIVACY POLICY